Last updated: 13/04/2026
At LOUDKEEY, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website, place an order, join our mailing list, or contact us.
By using our website, you agree to the terms of this Privacy Policy.
1. What information we collect
We may collect personal information such as:
- your name
- email address
- phone number
- shipping and billing address
- payment and order details
- messages you send to us through email, contact forms, or social media
- information about how you use our website, including device, browser, IP address, and pages visited
If you sign up for updates, we may also collect your preferences and interactions with our emails or marketing content.
2. How we collect your information
We collect information when you:
- place an order
- sign up for pre-orders, restock alerts, or newsletters
- contact us through our website, email, or social media
- browse our website
- interact with ads, cookies, analytics tools, or similar technologies
If we use cookies, pixels, or analytics tools, we will use them to understand website traffic, improve performance, and support marketing. The OAIC has said businesses using tracking tools should be transparent about this.
3. Why we collect your information
We collect and use your information to:
- process and deliver orders
- manage payments, returns, exchanges, and customer support
- communicate with you about your order or enquiry
- send updates about launches, pre-orders, restocks, and promotions if you have opted in
- improve our website, products, and customer experience
- detect fraud, misuse, or other unlawful activity
- comply with legal and regulatory obligations
4. Disclosure of your information
We may share your information with trusted third parties where reasonably necessary to run our business, such as:
- payment processors
- shipping and delivery providers
- website hosting or e-commerce platform providers
- email marketing and customer support providers
- analytics and advertising partners
- professional advisers, or regulators where required by law
Some service providers may store or process data outside Australia. If that applies, your information may be transferred overseas as part of providing our services.
5. Storage and security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security of information transmitted online.
6. Access and correction
You may request access to the personal information we hold about you, and you may ask us to correct information that is inaccurate, incomplete, or out of date. Australia’s APP guidance expects privacy policies to explain this process.
To make a request, please contact us using the details below.
7. Marketing communications
If you subscribe to our mailing list, we may send you emails about launches, collections, pre-orders, offers, and updates. You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
8. Cookies and website analytics
Our website may use cookies and similar technologies to improve functionality, remember preferences, measure traffic, and support advertising. You can usually control cookies through your browser settings.
9. Third-party links
Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices of those third parties, and we encourage you to read their privacy policies.
10. Complaints
If you believe we have breached your privacy rights, you can contact us using the details below. We will review your complaint and respond within a reasonable time. OAIC guidance says a privacy policy should explain how complaints can be made and handled.
11. Contact us
For privacy-related questions, access requests, correction requests, or complaints, please contact us at:
LOUDKEEY
Email: orders@loudkeey.com.au
Website: loudkeey.com.au
Instagram: @loudkeeyau
We collect personal information such as your name, contact details, shipping details, and order information to process purchases, provide customer support, improve our website, and send updates if you opt in. We may share this information with trusted third-party providers such as payment processors, delivery services, and website platforms. You may request access to or correction of your information at any time by contacting us at orders@loudkeey.com.au.